Frequently Asked Questions
Everything you need to know about your next pair of kicks.
Are all sneakers sold on Coolkicks authentic?
Yes, authenticity is our top priority. Every item undergoes a rigorous multi-point inspection process by our expert authentication team before being listed for sale.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window for items in their original, unworn condition with all security tags attached. Please note that special release items may be final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.
How do I know what size to order?
We provide a comprehensive size guide on each product page. Since fit can vary by brand (e.g., Yeezy vs. Jordan), we recommend checking the 'Sizing Notes' section for specific model advice.
Can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your doorstep.