Returns & Exchanges
At Coolkicks, we want to ensure your style is always on point, which is why we offer a 30-day return policy for all unworn apparel and sneakers in their original packaging. Please note that limited edition drops and final sale items are eligible for exchange or store credit only.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original shoebox or mailing bag, ensuring all tags are attached and the product is in its original condition.
Ship It Back
Print the prepaid shipping label provided via email and drop your package off at any authorized shipping carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing